On Tuesday, I posted an article called United Breaks Guitars or A Quick Lesson in Bad Customer Service. At that time the video had been viewed 131,526 times. A Google search of United Breaks Guitars resulted in 4,900 pages. So what’s happened between then and now?
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Posts tagged ‘United Breaks Guitars’
So what happens when you post a video on YouTube called United Breaks Guitars
United Breaks Guitars or A Quick Lesson in Bad Customer Service
This video, called United Breaks Guitars, is a quick lesson in how NOT to treat your customers. I’ll let Dave Maxwell of the group Sons of Maxwell tell his story.
In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged.
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